Refund policy

We want you to love what you order. If something isn't right, you can return it within 30 days of delivery.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo of the item. We'll send a replacement or a full refund, and we'll cover the return shipping.

Change of mind

We accept change-of-mind returns within 30 days of delivery. Items must be unused, unopened and in their original packaging. For hygiene and food-safety reasons, we can't accept change-of-mind returns on opened food, drinks, supplements, sunscreen or personal-care products. The customer pays return shipping for change-of-mind returns, and original shipping charges aren't refunded.

How to start a return

Email us at drink@drinkinternational.com with your order number and the reason for the return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, as returns sent without instructions may not be processed.

Refunds

Once we receive and check your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5 business days. Your bank or card provider may take a few extra days to show the credit.

Lost or missing parcels

If your tracking shows delivered but you haven't received your order, contact us within 7 days of the delivery date and we'll help.